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Regarding the recent Zoom Video security issue.

Jigsaw is committed to ensuring the highest level of security, privacy and confidentiality for all our customers and prospective users.  Early last week, Jonathan Leitschuh, a software engineer and security researcher, released a security report detailing security vulnerabilities in Zoom’s video conferencing platform along with the company’s significant delayed response to the issue.  Zoom management also asserted that other software vendors leave their users exposed to the same vulnerability.

This is totally and unequivocally untrue for Jigsaw Interactive.  Jigsaw interactive DOES NOT have this security design flaw.  Jigsaw does not currently, nor has it ever, exposed its users to this security issue.  Whether you use our original Jigsaw platform or our recently launched Jigsaw 5 solution which is built completely on HTML5 and WebRTC technologies, we adhere to the standard established security protocols.  We understand the importance of an easy user experience and we also understand the need to ensure all the right security policies, standards and protocols that our customers have and need are strictly adhered to.  Privacy is also critical to our internal and external customers and prospects.  We DO NOT automatically enable or activate web cameras when someone comes into a Jigsaw session.

Maintaining the trust that our customers place in us is very important.  Our ICARE values (Integrity, Customer Service, Accountability, Results, Excellence) drive everything we do for our users.  Everyone in our organization follows these values in every connection and communication with our, partners, customers and prospects.

You can be certain that Jigsaw will always be prompt and honest in our communication to you and while using a Jigsaw Interactive solution, you can rest assured that your learning, training, and collaborative sessions are held in the most secure and private environment possible.

If you need to learn more about this information please reach out to your Account Manager and we can coordinate a conversation with one of our security experts.

Jigsaw’s Newest Update

We are excited to announce our newest update to the Jigsaw User Experience. We are releasing our new User Interface for the administrative side of Jigsaw on June 27th, 2019. What you’ll see when you when you log in is a more streamlined and cleaner experience when creating and managing your sessions. All the tools that you’re used to are still there and we’ve added a few more that will help you be more efficient.

There’s a video down below to help familiarize you with the new interface and the cool new features.

We are introducing a new asset manager and attendee manager that will make adding, removing, and managing both your session assets and attendees easier than ever. You are also now able to join the session from anywhere during the creation process to see what effects your changes have made.

Personalizing Learning to Increase Training Effectiveness

Personalized learning strategies are no longer an option, they have become a necessity. Corporate leaders recognize the influence technology has on their employees. What tools were used to train before now bore employees because they expect and need more.

Research backs this up. Humans reportedly now have an attention span of just eight seconds, causing training effectiveness to be an elusive goal.

To navigate these challenges, aware HR teams are turning their energy towards personalized learning strategies. Leveraging this strategy can save your company time and money while providing tremendous benefit to your team.

Why Personalized Learning Works

Personalized learning offers a variety of benefits including targeted learning, customized methods, and increased engagement.

Personalized strategies deliver targeted knowledge based on the individual’s abilities. By taking a pre-test, for example, you can see where your employees stand and what they require to absorb the information you need them to.

Customized strategies help you address learning styles. Undoubtedly, your company will have some individuals who are kinesthetic learners and others who prefer visual or auditory learning. Personalized training offers different ways to take in that training in a way that works for them. This is a simple, yet effective way to create a personalized learning experience for your employees.

Increased engagement is another benefit of using personalized learning. Personalization increases engagement by tracking what works best for your employees. Understanding what they want and need improves their engagement levels.

How to Make Personalized Learning Work for Your Employees

Now that you know the why behind personalized learning, the next question is how to maximize its effectiveness. There are multiple ways to provide training using this method and different areas you can use it for, especially within corporate learning.

On-demand content is one area that is particularly useful. Nowadays, learners expect to learn at their own pace. Personalized training works because it offers options like on-demand learning. Instead of demanding your employees to follow a set schedule, on-demand training options provide flexibility.

Personalized training also provides managers with critical learner data that identifies skill gaps and aids in the preparation of customized training programs.

Additionally, personalized training can also contribute to socialization within your organization. Collaborative learning promotes communication and engagement between employees, giving you stronger teams in the process.

Ideally virtual instructor lead training (VILT) blended with some on demand content review provides companies and employees a solid approach to the many training needs of their teams.

Training Should Grow with Employees

Another key to personalized training is growth.

As your employees stay with your organization, their skills and requirements will change, and so should your training information.

Choosing training modules that allow for flexibility and functionality for your employees produces higher quality results.

Make your training match your employee’s evolution for increased training effectiveness.

Personalized Learning Strategies = Increased Effectiveness

Forcing your employees to complete irrelevant training will guarantee low completion rates and engagement. And one-size-fits-all learning overlooks the role the learner plays in the process.

The good news is, personalized learning does not have to be overwhelming. Time and again, customized learning strategies have proven to increase training effectiveness and employee engagement.

With the right tools and approach, your organization can thrive with properly educated employees.

5 Common Causes of Decreased Employee Engagement

Engagement is a key focus for HR departments. Employee engagement is a global problem that costs companies hundreds of billions of dollars.

The causes of employee disengagement aren’t cut and dry. The top drivers of employee engagement can be mitigated by HR and management strategies that involve the employees.

Understanding some of the common causes of decreased employee engagement and addressing these can help minimize this challenge for your company.

Poor On-The-Job Relationships.

Work experience is critical for employee engagement. Data shows that only 24% of employees “feel strongly connected to their co-workers.” Many employees relate this disconnection between themselves and their co-workers to management.

Managers who fail to create an environment where cross-functional relationships can thrive only increases separate between departments. Team building seems to be missing the mark. According to the same survey, just 27% of employees think their company does a great job of building and strengthening a team environment.

Building a strong and collaboration relationship between employees is critical to employee engagement because it enhances the working experience.

Lackluster Employee Recognition Programs

Unfortunately, few employees feel their company values them. So why continue to work hard if no one seems to care or  notice? Studies repeatedly show that employee recognition programs increase engagement.

Employees frequently report that when management recognizes their hard work, they will continue to strive for excellence in their job so the company experiences a substantial increase in engagement.

There are countless ways to implement an employee recognition program, including providing a rewards program based on the personal preferences of your team along with company and public recognition.

No Opportunities for Development

Approximately 50% of all managers believe they provide plenty of opportunities for professional growth and development for those who report to them.  Howevr, less  than a third of employees feel their managers provide these opportunities.

Boosting engagement through professional development opportunities starts by understanding your employees’ career goals. That can only happen if you’re talking to them. Check in with your employees periodically to see what they want and how they feel about where they are in the company.

Employees are looking for training opportunities designed to help them grow and advance. Depending on your employees, upskilling is an excellent opportunity for stronger engagement and employee retention.

Lack of Management Transparency

Want a one-way ticket to kill morale? Then don’t be transparent.

Employees agree that dishonest and less than direct management has a very negative impact in the workplace. They consistently report that management is not forthcoming with information that helps them understand critical components of what’s happening in the company. 

When management fails to provide employees with the information they need to thrive in their job and understand where the company is going, employee engagement will decrease.

Culture is Not Offset By Perks

Measurable factors such as health insurance, salaries, and workplace perks rarely influence employee engagement.

The top drivers of employee engagement have more to do with the work environment and how employees feel valued.

Enjoying work, company culture and an environment that supports career goals are far more important for employee engagement. Companies need to focus on building a strong and supportive culture.

How Improved Training Can Offset Employee Dis-engagement

Each of these issues has one common theme —they can be improved through quality and effective training.

Quality employee training plays an important role in socialization between employees and it fosters an environment for healthy expectations and desires. When employees’ desires are fulfilled through an understanding of what their organization has to offer there is an increase in engagement.

Training drives employee investment, helps them see where they fit in the organization and empowers them to excel.  Building dynamic training programs designed to engage your employees during training will increase employee engagement and strengthen employee retention. 

3 Benefits of Increasing Employee Engagement Through Learning and Development

The Importance of Learning and Development

Companies know the value of investing in employees. You’re only as good as your worst salesperson, which is how training can enhance your business and help it rise above the crowd. Anything that aids your employees in doing their jobs better helps your business.

While enhanced productivity is an obvious benefit of improving your employee’s skillsets, a less obvious benefit would be improved employee retention rates and a higher level of employee engagement.

Consider the following three other benefits of increasing employee engagement via L&D.

Employee Retention

The costs of replacing an employee is expensive in both time and money. The cost of losing an employee includes losing the knowledge of that employee, the productivity of that position, the cost of hiring another and the cost of training a new hire. An effective training program helps improve the productivity, confidence and commitment of employees.  Instead of feeling they are isolated and ill prepared for their job, they feel empowered and connected to the company.

Learning and development programs also aid in attracting and hiring top-tier employees. The best programs build loyalty by making employees feel valued and important. Employees who feel they are valued by the company are less likely to leave.

Offering an employee development program can give your company a competitive edge. The better talent you secure, the better your business or sales team will be. Building your corporate culture as one that values and recognizes employees is invaluable.  You will reap huge benefits because you will attract the top talent that will subsequently improve your overall bottom line, reduce employee turnover and create an environment of positive employee engagement.   

A dynamic learning and development strategy can reap huge benefits for an organization. 

Secures Skills Within Your Company

While you can reduce employee turnover it’s inevitable that you’ll have some key employees leave.   It’s  critical to upskill your all employees so you are prepared to internally replace those key employees from within.  Offering employees well designed training and mentoring programs prepare them to step into these roles when you need them.

Failing to prepare your employees can cause serious operations problems for your team. It can also leave employees feeling less than excited about your business, reduce productivity and employee engagement and create a higher level of employee turnover.

This process is called succession planning. When an organization focuses on the continuity of development, they can prepare for events that might halt the flow of business.

By building a succession plan for your key roles through effective learning and development programs that engage high performers your organization will be well prepared.

Employee Loyalty

Securing employee loyalty is made much easier through high quality learning and development programs. Employees that are engaged and feel challenged are less likely to leave.

Engaged employees are more committed to the success of their team. Their commitment to the organizational mission also secures loyalty for the long term. Employees who report high job satisfaction and feel valued by their employer have a far lower rate of absent days resulting in increased productivity. Employees who miss work consistently is a sign that they are not engaged which leads to lower productivity, low quality work and a high probability that employee will leave.   

An effective employee development and retention plan will have exponential value for companies.

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