The Jigsaw Interactive Blog

Regarding the recent Zoom Video security issue.

Jigsaw is committed to ensuring the highest level of security, privacy and confidentiality for all our customers and prospective users.  Early last week, Jonathan Leitschuh, a software engineer and security researcher, released a security report detailing security vulnerabilities in Zoom’s video conferencing platform along with the company’s significant delayed response to the issue.  Zoom management also asserted that other software vendors leave their users exposed to the same vulnerability.

This is totally and unequivocally untrue for Jigsaw Interactive.  Jigsaw interactive DOES NOT have this security design flaw.  Jigsaw does not currently, nor has it ever, exposed its users to this security issue.  Whether you use our original Jigsaw platform or our recently launched Jigsaw 5 solution which is built completely on HTML5 and WebRTC technologies, we adhere to the standard established security protocols.  We understand the importance of an easy user experience and we also understand the need to ensure all the right security policies, standards and protocols that our customers have and need are strictly adhered to.  Privacy is also critical to our internal and external customers and prospects.  We DO NOT automatically enable or activate web cameras when someone comes into a Jigsaw session.

Maintaining the trust that our customers place in us is very important.  Our ICARE values (Integrity, Customer Service, Accountability, Results, Excellence) drive everything we do for our users.  Everyone in our organization follows these values in every connection and communication with our, partners, customers and prospects.

You can be certain that Jigsaw will always be prompt and honest in our communication to you and while using a Jigsaw Interactive solution, you can rest assured that your learning, training, and collaborative sessions are held in the most secure and private environment possible.

If you need to learn more about this information please reach out to your Account Manager and we can coordinate a conversation with one of our security experts.

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