Digital Transformation – Part II – Why?

Digital transformation creates a new environment where technological innovation and development such as artificial intelligence, machine learning, robotics, and increased connectivity change how we work. These transformations have a significant impact on the way everyone works. It is estimated that there will be 255 million remote jobs by 2030. The increase in remote employment is difficult for employee retention and interaction if digital transformation is not implemented.  With 41% of the global workforce considering a job change, digital transformation offers more opportunities for companies to compete in the employee market. In industries like manufacturing and services, jobs will evolve.   Some positions may eliminated as AI and automation change the landscape of these industries.  This means reskilling the workforce to manage the digitization process as technology evolves.

Digital transformation can lead to more transparency in business practices.  This can increase company focus on customer satisfaction and happiness. The implementation of mobile technologies has made it easier for people to check emails and access files anywhere.  This has expanded the level and ease of access to communicate within the corporate structure and with clients. It’s easier to attend meetings and complete work during a commute.  Virtual training, using tools like Jigsaw Interactive, is not only more convenient and less costly but more powerful because of digital performance analytics .

Digital transformation involves using digital technologies, such as the internet of things, artificial intelligence, and blockchain to create new business opportunities. Digital transformation helps companies improve their customer experience, increase efficiency, and reduce costs.

Many companies are struggling to keep up with digital transformation.  Finding the right people with the right skills to help them make the change is a huge challenge.  Another is the cost of making the change.   Many companies are choosing to outsource their digital transformation initiatives. This is a costly decision and can impact a company’s bottom line since they don’t control their transformation, timing and overall processes.

Digital transformation is critical for companies because it helps improve business performance, improves the bottom line, increases customer satisfaction, reduces costs, and allows them to compete more effectively against the competition.

Digital transformation is happening in all industries and sectors. In manufacturing, digital transformation has a significant impact by enhancing or improving existing technologies and processes. Companies like Amazon and Netflix use technology extensively to solidify their customer experience and reduce their overhead.

Some digital transformation trends that impact business processes and performance:

  • Agility
  • Automation
  • Low-code tools
  • Increased IT budgets
  • Just-in-time analytics
  • Adoption of a remote workforce