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Top Story in Corporate

Customer Service Mediocrity – Part III – The Cost of Poor Customer Service

You don’t have to be a mathematician to understand that losing customers costs money and is generally bad for business. And you don’t have to be a psychologist to understand that poor customer service equals unhappy customers equals lost customers.  Perhaps an explanation of the four key cost factors associated with customer loss can better illuminate the costs of poor customer service. Direct Costs Direct costs are the obvious revenue you lose, current and future,  when customers stop buying from you and take their business elsewhere.   Many times, the “word

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Top Story in Education

The Communication Gap – Part III

The communication gap that exists between parents and teachers is a topic that’s often discussed among educational professionals. There is also a communication gap between students and teachers. Students are still learning critical communication and social skills they need to be successful. When these skills are underdeveloped, students may not be able to communicate their needs or advocate for themselves effectively.   Because they get frustrated by this, it can come across as being disrespectful or defiant. When surrounded by students with underdeveloped communication and social skills, it can be challenging

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The Communication Gap – Part III

The communication gap that exists between parents and teachers is a topic that’s often discussed among educational professionals. There is also a communication gap between students and teachers. Students are still learning critical communication and social skills they need to

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The Communication Gap – Part II

Poor communication has a negative impact on all teachers, administrators, parents, and students. Not only does it impact a student’s academic achievements and behaviors in class, but it can lead to a divide between the adults and set an ‘us

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The Decline of Customer Service

As a consumer, when was the last time you walked out of (or disconnected from) a business transaction with a smile on your face because your experience was entirely pleasant and exceeded your expectations? If you had to stop and

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The Communication Gap

Pursuing a career in the field of education means spending an incredible amount of time working with other people’s kids. Whether you’re a teacher, administrator, or staff member, your job is literally to care for kids as if they’re your

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