Austin, TX – Jigsaw Interactive, a leading provider of enterprise software, announces a significant update to its Customer Success Management (CSM) services for its Influitive products, Advocacy Hub and PostBeyond. This decision comes after a recent transition to AI-driven solutions, aimed at cost reduction, which did not meet our valued customers’ expectations.
Apology and Commitment to Excellence
Our top priority has always been ensuring our customers’ success and satisfaction. Recognizing that the move to AI-driven CSM solutions fell short in delivering the personalized service our clients deserve, we are committed to rectifying this oversight. We deeply regret any inconvenience or disruption this change may have caused and reaffirm our dedication to the human touch in customer success management.
Partnership with Advocacy Maven
Effective immediately, we are reinstating our CSM function through a strategic partnership with Advocacy Maven, a global leader in brand advocacy services. Advocacy Maven, a trusted extension of our internal team for the past five years, specializes in program design, strategy, platform implementation, management, practitioner training, and third-party integrations.
Enhancing Customer Relationships
Advocacy Maven’s team of dedicated professionals brings a wealth of knowledge and a personalized approach to customer success management. Their commitment to understanding and addressing unique client needs will help us foster stronger relationships, enhance communication, and ensure that our customers receive maximum value from our Influitive products, Advocacy Hub and PostBeyond.
Next Steps for Customers
In the coming days, our team will reach out to introduce your new Customer Success Manager. In the meantime, for immediate assistance, customers can contact the team directly at influitive@jigsawinteractive.com.
We appreciate our customers’ understanding and patience as we work to enhance our service delivery. Your trust and satisfaction remain of utmost importance to us, and we are dedicated to making this right.
Thank You for Your Continued Support
For further information, please contact:
Jigsaw Interactive
influitive@jigsawinteractive.com
