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Why Quality Customer Relationships Matter – Part II – The Experience

Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. And it begs the question, why does it seem like so few companies care about exceeding expectations? Do they even know they’re setting the bar so low? In this article, we’ll look at what separates the “meh” from the marvelous when it comes to customer service and

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Top Story in Education

Getting Ready for Summer – Part II

In this article, we’ll explore the ways that teachers and parents can prepare middle school-aged children for continued learning over the summer as they get ready to move to middle school. Similar to elementary school students, a lot of time and effort gets invested in helping middle school students master the skills they need to be successful in their new learning environment. According to a recent study published in the American Educational Research Journal, middle school-aged students tend to lose anywhere between 17%-28% of their English Language Arts gains for

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If Learning is King Then Engagement is Queen

A quote by Ben Franklin is still relevant today: “Tell me and I forget. Teach me and I remember. Involve me and I learn.” As technology continues to allow more efficiencies and its effectiveness continues to be confirmed, companies are

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