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Top Story in Corporate

Customer Service Mediocrity – Part III – The Cost of Poor Customer Service

You don’t have to be a mathematician to understand that losing customers costs money and is generally bad for business. And you don’t have to be a psychologist to understand that poor customer service equals unhappy customers equals lost customers.  Perhaps an explanation of the four key cost factors associated with customer loss can better illuminate the costs of poor customer service. Direct Costs Direct costs are the obvious revenue you lose, current and future,  when customers stop buying from you and take their business elsewhere.   Many times, the “word

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Top Story in Education

The Communication Gap – Part III

The communication gap that exists between parents and teachers is a topic that’s often discussed among educational professionals. There is also a communication gap between students and teachers. Students are still learning critical communication and social skills they need to be successful. When these skills are underdeveloped, students may not be able to communicate their needs or advocate for themselves effectively.   Because they get frustrated by this, it can come across as being disrespectful or defiant. When surrounded by students with underdeveloped communication and social skills, it can be challenging

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What Is Blended Learning?

In a perfect world, all students would experience the many benefits that come from utilizing a blended learning model of instruction. Because having face-to-face time with an instructor and one’s peers is just as important for the learning process as

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What’s Being Done to Protect Kids at School

With so many health and safety concerns on the rise, parents are starting to wonder what school districts are doing to keep their kids safe. Private schools, in general, are typically safer environments for students of all ages, but not

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