Part III – Investing in Employees – We’ve previously discussed how belonging and recognition are important ways that Cisco, Hilton, Wegman’s, Salesforce, and NVIDIA strive to cultivate high levels of employee satisfaction. In this article we’ll discuss another important predictor of employee happiness – investing in employees. Here, we are
The Impact of Childhood Pregnancy on Education-Middle School Students In June 2022, the Supreme Court of the United States officially overturned Roe v. Wade, eliminating the constitutional right to an abortion. States will now have the option to decide whether to restrict or criminalize abortion. While this has a far-reaching
What’s the ROI of Training? Case Studies Companies who truly invest in employee training have a huge advantage over those who don’t. To illustrate how much of an impact and ROI training can have, let’s look at two companies who transformed their approach to training and how it opened them
What’s the ROI of Training? Investment vs Pay Off? When company executives take time to assess company resources and where to invest them, there are several items that are always at the top of the list, regardless of the industry. Staffing needs. Opportunities for expansion. Higher revenues. Finding efficiencies. Minimizing
Employee training is a huge part of starting, growing, and running a successful business. But it’s also an investment, and like any investment, it needs to yield a return for it to be worthwhile. What are the benefits of investing in employee training? In this article we’ll examine what the
It goes without saying that you can’t have a business without customers. From there, it follows that if you treat your customers right and invest in building quality relationships with them, it will pay dividends in repeat business. But what are the actual numbers associated with delivering the kind of
Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. And it begs the question, why does
“The customer is always right.” For a long time, this slogan was the shorthand for good customer relations. And many businesses put it at the center of their strategy for growing a loyal base of happy, repeat customers. But is there more to building quality customer relationships than just catering
