You don’t have to be a mathematician to understand that losing customers costs money and is generally bad for business. And you don’t have to be a psychologist to understand that poor customer service equals unhappy customers equals lost customers. … Read More
Author Archives: jigsawlearns
The Communication Gap – Part II
Poor communication has a negative impact on all teachers, administrators, parents, and students. Not only does it impact a student’s academic achievements and behaviors in class, but it can lead to a divide between the adults and set an ‘us … Read More
Customer Service Mediocrity – Part II – Who’s Getting It Right
Customer service might look different between industries depending on the nature of goods and services they offer. Some customer service values are universal. We’ll look at this by comparing and contrasting three highly-rated customer service US companies with three who … Read More
The Decline of Customer Service
As a consumer, when was the last time you walked out of (or disconnected from) a business transaction with a smile on your face because your experience was entirely pleasant and exceeded your expectations? If you had to stop and … Read More
The Communication Gap
Pursuing a career in the field of education means spending an incredible amount of time working with other people’s kids. Whether you’re a teacher, administrator, or staff member, your job is literally to care for kids as if they’re your … Read More
The Challenges Teachers Face
If you think teaching is easy, you clearly haven’t spent the day in a K-12 classroom in a very long time. When many of us were young enough to be students ourselves, the classroom environment was very different than it … Read More
The Costs and Challenges of Leadership Training
In this article, we’ll take a closer look at the costs associated with putting together and implementing a robust leadership training program. We’ll look at the challenges organizations face as they work to develop a pipeline of future leaders who … Read More
The Challenges Teachers Face – Part II
Just like with any profession, teaching comes with its own set of challenges that you can’t understand unless you experience them yourself. While many people think they know what it’s like to be a teacher, because we went to school, … Read More
Leadership Training: Best Practices – Part II
In this article, we’ll explore the benefits of investing in leadership training and the best practices for creating a healthy leadership development program. Benefits Leadership training requires time and money investment. The goal of leadership training is to ensure strength, … Read More
The Challenges Teachers Face – Part I
Teaching is a difficult profession. There’s no way around it and there’s no reason to sugarcoat it. The simple fact remains that the idealized version of what teaching should look like is significantly different than what it actually looks like. … Read More
