Social and emotional learning (SEL) has been a hot topic in education since the mid-1990s, when experts in various fields developed the theory to better prepare students for school and life. Since then, school districts around the country have worked … Read More
Uncategorized
The Impact of Workplace DEI – Part I
Workplace DEI has become a hot topic in recent years…and rightly so. Ensuring an inclusive environment and a level playing field isn’t just good ethics, it’s also good business. It’s no coincidence that organizations with gender diversity and employee engagement … Read More
The Communication Gap – Part III
The communication gap that exists between parents and teachers is a topic that’s often discussed among educational professionals. There is also a communication gap between students and teachers. Students are still learning critical communication and social skills they need to … Read More
Customer Service Mediocrity – Part III – The Cost of Poor Customer Service
You don’t have to be a mathematician to understand that losing customers costs money and is generally bad for business. And you don’t have to be a psychologist to understand that poor customer service equals unhappy customers equals lost customers. … Read More
The Communication Gap – Part II
Poor communication has a negative impact on all teachers, administrators, parents, and students. Not only does it impact a student’s academic achievements and behaviors in class, but it can lead to a divide between the adults and set an ‘us … Read More
Customer Service Mediocrity – Part II – Who’s Getting It Right
Customer service might look different between industries depending on the nature of goods and services they offer. Some customer service values are universal. We’ll look at this by comparing and contrasting three highly-rated customer service US companies with three who … Read More
The Decline of Customer Service
As a consumer, when was the last time you walked out of (or disconnected from) a business transaction with a smile on your face because your experience was entirely pleasant and exceeded your expectations? If you had to stop and … Read More
The Communication Gap
Pursuing a career in the field of education means spending an incredible amount of time working with other people’s kids. Whether you’re a teacher, administrator, or staff member, your job is literally to care for kids as if they’re your … Read More
The Challenges Teachers Face
If you think teaching is easy, you clearly haven’t spent the day in a K-12 classroom in a very long time. When many of us were young enough to be students ourselves, the classroom environment was very different than it … Read More
The Costs and Challenges of Leadership Training
In this article, we’ll take a closer look at the costs associated with putting together and implementing a robust leadership training program. We’ll look at the challenges organizations face as they work to develop a pipeline of future leaders who … Read More
