Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. And it begs the question, why does it seem like so few companies care about exceeding expectations? Do they even know they’re setting the bar so low? In this article, we’ll look at what separates the “meh” from the marvelous when it comes to customer service and
It goes without saying that you can’t have a business without customers. From there, it follows that if you treat your customers right and invest in building quality relationships with them, it will pay dividends in repeat business. But what
Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state
“The customer is always right.” For a long time, this slogan was the shorthand for good customer relations. And many businesses put it at the center of their strategy for growing a loyal base of happy, repeat customers. But is
With labor force participation at its lowest point in over 40 years, employers no longer have the option of holding out for the cream of the crop in job candidates. In many cases, organizations have to be flexible about job
For over a decade, since the Great Recession in 2008, employers have had something of an upper hand when it comes to hiring. The employee pool was large and highly competitive, with young workers eager to get their foot in
There’s no doubt that the world of employment is undergoing massive change. In the last few years, there have been sudden and significant shifts that are redefining everything about work. Remote work, the rise of online collaboration tools, and, of
