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Why Quality Customer Relationships Matter – Part II – The Experience

Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state of customer service. And it begs the question, why does it seem like so few companies care about exceeding expectations? Do they even know they’re setting the bar so low? In this article, we’ll look at what separates the “meh” from the marvelous when it comes to customer service and

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