Part II – Recognition – After discussing how promoting involvement and belonging can influence employee satisfaction, we move to the second theme for our five companies. In this article, we illustrate how Cisco, Hilton, Wegman’s, Salesforce, and NVIDIA leverage employee recognition to promote happiness. Why Recognition Matters Everyone wants to be appreciated for the things that we do. This matters in interpersonal relationships and the workplace. Many companies do not put enough effort into making employees feel valued. Failing to do this leads to low morale, productivity, and collaboration and
What’s the ROI of Training? Case Studies Companies who truly invest in employee training have a huge advantage over those who don’t. To illustrate how much of an impact and ROI training can have, let’s look at two companies who
What’s the ROI of Training? Investment vs Pay Off? When company executives take time to assess company resources and where to invest them, there are several items that are always at the top of the list, regardless of the industry.
Employee training is a huge part of starting, growing, and running a successful business. But it’s also an investment, and like any investment, it needs to yield a return for it to be worthwhile. What are the benefits of investing
It goes without saying that you can’t have a business without customers. From there, it follows that if you treat your customers right and invest in building quality relationships with them, it will pay dividends in repeat business. But what
Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state
“The customer is always right.” For a long time, this slogan was the shorthand for good customer relations. And many businesses put it at the center of their strategy for growing a loyal base of happy, repeat customers. But is
