It goes without saying that you can’t have a business without customers. From there, it follows that if you treat your customers right and invest in building quality relationships with them, it will pay dividends in repeat business. But what are the actual numbers associated with delivering the kind of service that leads to happy customers? In this article, we’ll look at how much it costs to build good customer relations and what a business stands to lose if it doesn’t. Invest early and often in your staff Because “good