You don’t have to be a mathematician to understand that losing customers costs money and is generally bad for business. And you don’t have to be a psychologist to understand that poor customer service equals unhappy customers equals lost customers. Perhaps an explanation of the four key cost factors associated with customer loss can better illuminate the costs of poor customer service. Direct Costs Direct costs are the obvious revenue you lose, current and future, when customers stop buying from you and take their business elsewhere. Many times, the “word
The communication gap that exists between parents and teachers is a topic that’s often discussed among educational professionals. There is also a communication gap between students and teachers. Students are still learning critical communication and social skills they need to be successful. When these skills are underdeveloped, students may not be able to communicate their needs or advocate for themselves effectively. Because they get frustrated by this, it can come across as being disrespectful or defiant. When surrounded by students with underdeveloped communication and social skills, it can be challenging
In the previous article about gender bias and balance, we explored how gender norms and attitudes are formed in childhood. In this article, we’ll discuss how those norms and attitudes have spilled into the workplace as we look at the
In this article, we’ll look at the many ways social media platforms influence students in middle school and how too much time on social media can shape children’s lives forever. Middle school students are typically between the ages of twelve
Since its official beginning in 1997 with the creation of the first social media platform, Six Degrees, the impact social media has had on people, young and old, has become a highly charged debate. In this three-part series, we will
In this three-part series about gender roles and biases, we’ll start with a brief explanation of when gender biases begin, move on to describe how they manifest in corporate America today, and finally discuss steps and measures that can be,
So far in this series, we have covered a good bit of information regarding small group learning in virtual environments. Now, let’s dive into its associated costs and how to set your company up for success as you consider utilizing
In the first two articles, we looked at the causes of childhood obesity, contributing factors like ethnicity, geography, and culture. We identified community and school programs that are geared to build healthier lifestyle and diet programs for kids. The ultimate