Harvard physics professor Eric Mazur used to be stuck in a lecture-based teaching rut. Although he got high marks on his students’ teacher evaluations, most of their comments said things like “I hate physics,” or “physics sucks” (Harvard.edu), which was … Read More
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Engagement in Training – Part I – The Pitfalls of Lecture-Based Training
Career educator, researcher, and academic rights activist Edgar Dale was serving as a professor at Ohio State University in 1946 when he developed a learning model he called the “Cone of Experience” . This learning model is still in use … Read More
Automation in the Workplace – Part III – Employment Implications
After reviewing workplace automation, you may be asking yourself whether you should consider it a positive or a negative thing in terms of employment. The answer is … that depends. Let’s look at the implications automation is having on the … Read More
Automation in the Workplace – Part II – Pros & Cons
Every industry has the opportunity to automate at least some of their processes, since sales, marketing, and human resource applications are fairly universal. Some industries are more suited for robotic automation than others, and they will be most impacted by … Read More
Automation In the Workplace – Part I – What Is Workplace Automation?
Once upon a time, the words “workplace automation” would have solely referred to using robotic machinery to complete tasks in large manufacturing plants. The words may conjure a picture of strange contraptions screwing nuts and bolts onto automobile parts or … Read More
The ROI of Training – Part III – Case Studies
What’s the ROI of Training? Case Studies Companies who truly invest in employee training have a huge advantage over those who don’t. To illustrate how much of an impact and ROI training can have, let’s look at two companies who … Read More
The ROI of Training – Part II – Investment vs Pay Off?
What’s the ROI of Training? Investment vs Pay Off? When company executives take time to assess company resources and where to invest them, there are several items that are always at the top of the list, regardless of the industry. … Read More
The ROI of Training – Part I – What Companies Invest in Employee Training
Employee training is a huge part of starting, growing, and running a successful business. But it’s also an investment, and like any investment, it needs to yield a return for it to be worthwhile. What are the benefits of investing … Read More
Why Quality Customer Relationships Matter – Part III – What’s the ROI?
It goes without saying that you can’t have a business without customers. From there, it follows that if you treat your customers right and invest in building quality relationships with them, it will pay dividends in repeat business. But what … Read More
Why Quality Customer Relationships Matter – Part II – The Experience
Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state … Read More
