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Why Quality Customer Relationships Matter – Part III – What’s the ROI?

It goes without saying that you can’t have a business without customers. From there, it follows that if you treat your customers right and invest in building quality relationships with them, it will pay dividends in repeat business. But what … Read More

Why Quality Customer Relationships Matter – Part II – The Experience

Did you know that the average person spends about 13 hours a year waiting on hold to resolve a customer issue? This is more than just an annoyance and an inconvenience, it’s a big red flag about the overall state … Read More

Why Quality Customer Relationships Matter – Part I – What, Why & How

“The customer is always right.”  For a long time, this slogan was the shorthand for good customer relations. And many businesses put it at the center of their strategy for growing a loyal base of happy, repeat customers. But is … Read More

Best Hiring Practices – Part III – The Skills Gap

With labor force participation at its lowest point in over 40 years, employers no longer have the option of holding out for the cream of the crop in job candidates. In many cases, organizations have to be flexible about job … Read More

Best Hiring Practices – Part II – Employee Turnover

For over a decade, since the Great Recession in 2008, employers have had something of an upper hand when it comes to hiring. The employee pool was large and highly competitive, with young workers eager to get their foot in … Read More

Best Hiring Practices – Part I – Finding & Retaining Talent

There’s no doubt that the world of employment is undergoing massive change. In the last few years, there have been sudden and significant shifts that are redefining everything about work. Remote work, the rise of online collaboration tools, and, of … Read More

Getting Ready for Summer – Part III

In this article, we’ll focus on the learning loss that takes place for high school-aged students. We’ll look at how teachers and parents can work together to prepare these students for the next school year and graduation. Learning loss studies … Read More

Communication Barriers in Business – Part III -Overcoming Them

86% of employees and leaders say that the lack of communication is a leading cause of workplace failures. In 2022, we have the added challenge of incorporating technology into our day-to-day lives.  Over the past decade, one of the biggest … Read More

Getting Ready for Summer – Part II

In this article, we’ll explore the ways that teachers and parents can prepare middle school-aged children for continued learning over the summer as they get ready to move to middle school. Similar to elementary school students, a lot of time … Read More

Communication Barriers in Business – Part II – The Impact

Miscommunication can be something as simple as missing an email to more complex issues where team members are physically or emotionally unable to communicate appropriately. What happens when a team isn’t communicating well? Why do businesses place so much value … Read More